Politique d'expédition

These terms are valid from Jan 1st 2020.

We will process your order as soon as it has been verified and your payment approved. This usually takes 3-5 business days, excluding weekends or holidays. 

After processing, all orders are shipped from our warehouse in Riihimäki, Finland. Please contact us via email info@naturalnordic.fi if you want to arrange a pick-up personally from Riihimäki or Helsinki.

Once your order is shipped, you will receive a confirmation and a tracking code by email so you can follow the delivery of the order to you. We have pre-selected the most convenient shipping method based on the size of the package and your location. This suggestion comes automatically when you choose your location during your order. Should you wish for a fast delivery, you can choose an option with higher delivery costs. We prefer nature-friendly way of shipping whenever possible and re-use wrapping parcels. 

Do you ship to my country?

We ship worldwide. Shipments to selected countries listed below have standard deliveries, in some countries we need to check the deliveries separately.  

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

For deliveries to other countries not mentioned on the list, please contact us at info@naturalnordic.fi.

Shipping costs

  • European Union (EU) countries and Norway, Switzerland, UK
  • Currently, we offer free standard shipping on all orders over 150 €. If the total value of the order is less than  150 €, the shipping cost will depend on the weight and volume of the items.

  • Outside EU 
  • For non-European Union countries the shipping cost is based on the destination, weight and volume of the parcel. 

    Delivery costs include all posting and packaging costs. The exact delivery cost will depend on your location, items in your shopping cart and total weight.  

    < 0.5 kg

    < 4 kg

    < 10 kg

    < 30 kg

     

    Delivery to EU

    8 €

    22 €

    35 €

    45 €

    Delivery outside EU - other countries

    22 € *

    40 € *

    70 € *

    N/A

    *) These prices are only indicative

    Rest of the world: The shipping cost and estimated delivery date will be stated in the quote provided by our customer service.

    Please note that if you order outside the EU, you will usually have to pay local VAT and whatever customs duties your country charges. All costs related to your local customs are covered by you, not by Natural Nordic. 

    Ordering

    Select products in our webshop and pay your shopping cart with your preferred payment method. All customer information you will submit for the order is treated confidential. When placing orders, we expect you to have read and accepted our terms and conditions.  

    All shipping costs will be calculated at checkout. 

    Payment methods

    We are using Stripe for our online payment processing, which is connected to our Shopify account and webshop.  It is an easy-to-use and safe way to shop in our webshop. You have the following payment methods available: Visa, Mastercard and American Express. You will be charged in euros. 

    Bank wire transfer

    You can pay by direct bank transfer. Once you have confirmed your order we will send the payment instructions to your email address. The bank transfer must be made within 7 days and your order will be processed after we have received the payment. Please note, the items are not reserved for you until the payment is complete. We cannot guarantee the availability of sale or discontinued products.

    Most banks will charge extra fees for foreign payments. Please check with your bank.

    Order confirmation

    When you have submitted your order, you will get confirmation by email. Please review the order confirmation carefully. If you have any questions, please contact us by email. Please, remember to include your customer and order ID from the confirmation in your email. 

    Delivery methods

    We use post services and courier services depending on shipping location. If you select to pick-up your order personally from Riihimäki or Helsinki, please contact us via email info@naturalnordic.fi.

    Delivery time

    We will do our best to deliver your order as quickly as possible. The approximate delivery time is from a couple of days to one week. If the product is temporarily out of stock, we will contact you.

    Prices and taxes

    Our prices include VAT, Value Added Tax which is 14 % generally for all food items and 24 % for clay masks. Within European Union (EU) the prices include Finnish VAT, outside EU not. Please note that if you order outside the EU, you will usually have to pay local VAT and whatever customs duties your country charges. All costs related to your local customs are covered by you, not by Natural Nordic. 

    We reserve the right to changes in prices, delivery costs and terms & conditions on delivery. 

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